Terms and Conditions for Gardeners Hanwell

Gardeners Hanwell provides professional gardening services on the basis of the terms set out below. By booking any service, you agree to these conditions. These terms are intended to create a clear and fair agreement between the customer and the service provider, covering the booking process, payment, cancellations, liability, waste handling, and the law that applies to the contract.

These terms apply to all routine and one-off services supplied by Hanwell gardeners, including maintenance, clearance, pruning, planting, and related outdoor work. They are written for customers in the United Kingdom and should be read together with any written estimate, quotation, or service agreement provided before work begins.

Nothing in these terms affects your statutory rights as a consumer. If any part of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force. Where a specific service requires additional conditions, those service-specific terms will apply alongside these general terms.

Booking process. A booking is usually made after an enquiry, assessment, or acceptance of a quotation. The customer must provide accurate information about the property, access, the scope of the work, and any particular risks or restrictions that may affect the service. Gardeners Hanwell may rely on the information provided by the customer when preparing a price, timing, or work schedule.

Any quotation is normally based on the details available at the time it is issued. If the customer later changes the requested work, or if the site conditions differ significantly from the information supplied, the quotation may be revised. A booking is confirmed only when the customer accepts the quote or written proposal and the provider confirms the appointment or start date.

Customers must ensure that access is available on the agreed date and time. This includes access to gates, water supply, electricity where relevant, and any areas needed for carrying out the work safely. If access is restricted, delayed, or unavailable, the provider may charge for wasted attendance time or may reschedule the service at its discretion.

Service scope and changes. The work carried out will be limited to the tasks expressly agreed in the booking or quotation. Any additional services, such as extra clearance, disposal beyond the original allowance, or work outside the expected area, may incur additional charges. If the customer asks for changes once work has started, the provider may adjust the price and completion time accordingly.

Where a service is scheduled over several hours or days, the provider may pause work because of weather, safety concerns, equipment failure, or other operational issues. In such cases, the provider will act reasonably to rearrange the service. The customer understands that outdoor work can be affected by conditions beyond the provider’s control, including heavy rain, frost, high winds, or unexpectedly poor site conditions.

Gardeners Hanwell may decline or stop work where continuing would pose a health and safety risk, where the site is not as described, or where the customer fails to provide necessary access or cooperation. If work is stopped for reasons caused by the customer, the provider may charge for the work already completed and any reasonable costs incurred.

Payments. Payment terms will be stated in the quotation, invoice, or booking confirmation. Unless otherwise agreed in writing, payment is due on completion of the work or within the period specified on the invoice. For larger projects, the provider may require a deposit, staged payments, or payment in advance before work begins.

All prices are stated in pounds sterling and may be subject to VAT where applicable. Estimates are not final prices unless specifically described as fixed quotes. If the job changes in size, duration, or complexity, the final amount payable may differ from the original estimate. The customer agrees to pay the agreed price plus any properly incurred extras that were approved or reasonably necessary.

If an invoice remains unpaid after the due date, the provider may charge reasonable late payment fees or interest where allowed by law. Gardeners Hanwell may suspend further services, withhold future bookings, or take recovery action if payment is not made. The customer will remain responsible for any reasonable costs of collection permitted under applicable law.

Cancellations and rescheduling. If the customer wishes to cancel or change a booking, they should notify the provider as soon as possible. The amount payable, if any, will depend on how much notice is given and whether materials, staff time, or transport have already been committed. Where a deposit has been taken, it may be retained in full or in part to cover losses reasonably suffered because of the cancellation.

For appointments cancelled at short notice, the provider may charge a cancellation fee to reflect lost time and administration. If the customer is not present, does not provide access, or refuses to allow the agreed work to proceed, this may be treated as a late cancellation or a failed appointment. Any refund or charge will be assessed fairly and in line with the circumstances.

The provider may reschedule a booking for operational reasons, adverse weather, safety concerns, or events outside its control. In such cases, a reasonable alternative date will usually be offered. The provider will not be liable for indirect losses caused by a necessary rescheduling, provided the decision was made for legitimate reasons and with reasonable notice where possible.

Liability and limitations. Gardeners Hanwell will carry out services with reasonable care and skill. However, outdoor work often involves natural variation, hidden defects, unstable ground, or existing plant health issues that cannot always be predicted in advance. The provider is not responsible for pre-existing damage, disease, pest infestation, underground obstructions, or deterioration that was already present before work began.

If the customer asks the provider to work near fragile structures, utilities, boundary features, ornaments, or restricted areas, the customer must make the risks clear. The provider will not be liable for damage caused by inaccurate information, concealed hazards, or instructions that require work to be carried out in a manner that is unsafe or contrary to professional judgment. The customer should remove or protect valuable items unless the parties have agreed otherwise in writing.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law. Subject to that, the provider’s total liability for any claim arising from the service will be limited to the amount paid or payable for the relevant work, except where a different limit is required by law.

Customer responsibilities. The customer must ensure that the property is safe and reasonably prepared for the agreed work. This includes securing pets, informing the provider of hidden dangers, and confirming whether there are underground cables, irrigation systems, or other features that may affect the service. If the customer fails to provide accurate information, any resulting delay, extra cost, or damage may be charged to the customer where permitted by law.

The customer is responsible for obtaining any permissions, consents, or approvals needed for work to be completed lawfully, including where the property is leasehold, shared, or subject to restrictions. If access is through a communal area or a third party’s land, the customer must make suitable arrangements in advance. The provider is not responsible for delays caused by missing permissions or unresolved access disputes.

Hanwell gardeners may take photographs before, during, or after the work for operational records, evidence of condition, quality control, and invoicing. Such images will not be used in a way that identifies the customer without consent, unless required for legal or insurance purposes. Any personal data handled in connection with a booking will be processed in accordance with applicable UK data protection law.

Waste regulations and disposal. Waste generated during gardening services, including cuttings, soil, branches, leaves, and general green waste, will be handled in accordance with applicable UK waste laws and local disposal requirements. The provider will dispose of waste only where this has been agreed or is included in the quoted price. If waste removal is not included, the customer remains responsible for arranging lawful disposal.

Where the provider removes waste, the customer acknowledges that charges may depend on volume, weight, segregation, and disposal route. Gardeners Hanwell will seek to use lawful, responsible methods of disposal and may separate recyclable or green waste where appropriate. The customer must not ask the provider to dispose of hazardous, controlled, or illegal materials unless this has been specifically agreed and can be handled lawfully.

Hazardous waste may include asbestos, chemical containers, oil, fuel, contaminated soil, sharps, or other dangerous substances. If such material is discovered on site, the provider may stop work immediately and request specialist handling. The customer is responsible for identifying any known hazardous materials before the appointment. If unlawful or unsafe waste is concealed or mixed with normal green waste, the provider may charge additional costs or refuse to remove it.

Termination and suspension. The provider may suspend or terminate a service if the customer breaches these terms, fails to pay on time, gives false information, or creates a hostile or unsafe working environment. In such circumstances, the customer may still be liable for work already completed, reasonable expenses, and any non-recoverable costs already incurred. The provider will act proportionately and fairly when relying on this right.

If the provider ends the agreement for operational reasons not caused by the customer, any unearned payment for unfinished work will ordinarily be refunded, subject to deductions for completed work and agreed expenses. If the customer ends the agreement without lawful reason after work has started, the provider may charge for the proportion of services delivered and any materials already purchased specifically for the job.

Force majeure. The provider will not be responsible for failure or delay caused by events outside reasonable control, including severe weather, fire, flood, epidemic, transport disruption, supply shortages, industrial action, or acts of public authority. Where such an event prevents performance, the provider may postpone the service or cancel it without liability beyond any refund due for undelivered work.

Governing law and disputes. These terms and any dispute or claim arising from them shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales will have jurisdiction over any dispute that cannot be resolved amicably.

Before starting formal proceedings, both parties should try to resolve any disagreement in good faith. The customer should raise concerns promptly so that the matter can be reviewed while information is still available. Where appropriate, the provider may investigate the issue, consider additional information, and offer a reasonable remedy if one is justified under these terms or under applicable law.

General provisions. No waiver of a breach or failure to enforce any term shall be treated as a waiver of any later breach. The provider may assign or subcontract parts of the service where reasonably necessary, while remaining responsible for the overall standard of performance. These terms form the entire agreement between the parties unless replaced or varied in writing.

The customer confirms that they have read, understood, and accepted these terms before booking. By proceeding with a booking for Gardeners Hanwell, the customer agrees that the service will be provided in accordance with the scope agreed, the payment terms set out, and the legal obligations described above. These conditions are designed to protect both parties and ensure a clear, professional service relationship.